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Job Purpose: Project Managers are responsible for participating in high profile consulting projects as well as and leading consulting projects across GTS EMEA for both internal and external clients. Using well-defined methodologies such as Pinnacle Business Process Improvement, Current State & Future State Process Mapping, Data & Root Cause Analysis & Work Effort Analysis, the group analyses cross-functional end-to-end processes as well as specific work functions to identify opportunities to for continuous process improvement to increase overall client satisfaction. The group employs best practices in Business Process Reengineering and proposes recommendations to enhance productivity, quality and cost effectiveness. Projects are typically performed in TTS (Cash Management, Trade) and SFS Operations, Client Delivery (Client Services & Implementations), GTS Front Office businesses as well as with select external GTS clients. Job Background/context: Citigroup® Global Transaction Services is a leading provider of cash management, trade, securities and fund services to financial institutions and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.
The GTS Consulting group is part of the GTS Consulting & PMO group within the Client Delivery Organisation. It is located in London. The group also interacts on a regular basis with the group's counterparts based in New York and Singapore to ensure that consistency and best practices are applied on a global basis. This position requires approximately up to 50% travel time to GTS locations primarily in EMEA and potentially in North America and Asia Pacific, however, travel time can vary and can be cyclical.
Key Responsibilities: Manage multiple complex internal & external client engagements
Drive internal improvements for the GTS business areas & clients as well as the team and other regional teams
Market and build project pipeline
Oversee the development of scopes, budgets, timeline documents
Determine the types of analysis and data required to support the review and that will yield the most significant results
Initiate project, manage day-to-day activities, wrap up initiative, obtain client feedback and testimonials, and provide management with an assessment of project success
Create partnerships with client management, leveraging the consultant's expertise and business experience
Monitor, update and communicate project timelines and milestones; obtain client's senior management feedback/ ensure that the client's work is not adversely impacted by the project; and understand potential speed bumps and client's true concerns/needs
Ensure that the project team adheres to T&E policies & project does not go over budget
Work with management and other analysts on the team to ensure that overall project goals are met
Train Consultants (Business and Senior Business Analysts) on consulting and project management techniques
Development Value: Expand network across GTS businesses
Exposure to Senior Management & GTS Clients
Expand upon GTS business & product knowledge
Expand upon analytical, process reengineering and consulting skills
Skills Knowledge/Experience: Proven experience in management or business management consulting with Banking and Financial Institutions
Proven experience of managing projects and teams successfully and demonstrated project management skills
Ability to work within all levels of the organization both internally & externally
Broad understanding of GTS products
Skills: Project management skills
Strong Excel and PowerPoint skills mandatory
Strong analytical skills with ability to present information
Ability to construct logical reasoning with clients who may be defensive and resistant to change
Ability to gather and assimilate information in a short period of time
Innovation and creativity, “think outside the box” when looking for solutions
Qualifications: Bachelors Degree or MBA (Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience)
Proven excellence in 3 previous assignments
Certifications in Six Sigma, PMI and/or process reengineering a plus
Competencies Negotiation, difficult conversation management and prioritization skills
Ability to look at the overall picture as well as the detail
History of success working in a team environment
Flexibility to handle & plan multiple projects and changing priorities
Excellent verbal, written & facilitation communication skills
Ability to work independently under minimal supervision as well as in teams.
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